Loaner Vehicle Coordinator - Merecedes-Benz of Tacoma

Description Mercedes-Benz of Tacoma is seeking a highly organized, customer-focused Loaner Concierge / Lead Service Drive Valet to support our service department and enhance the overall guest experience. This role is critical to the smooth operation of our loaner vehicle program and the first and last impression our service customers receive.

We’re looking for someone who can multitask at a high level, take ownership of a key operation, and consistently deliver professional, white-glove customer service in a fast-paced luxury environment. The Ideal Candidate Highly organized and able to manage multiple priorities at once Customer-service driven with a professional, polished demeanor Proactive, reliable, and detail-oriented Comfortable working independently while supporting a larger team Takes pride in presentation, accuracy, and follow-through What You’ll Do Manage, track, and maintain the dealership’s loaner vehicle fleet Assist customers with loaner vehicle check-in and check-out Clean, fuel, inspect, and stage loaner vehicles for daily use Cleaning duties will include working outdoors and performing tasks in various weather conditions.

Coordinate loaner availability with service advisors and management Provide customer transportation to and from home or work as requested Maintain accurate records related to loaner usage and condition Support the service drive to ensure smooth traffic flow and a positive experience Communicating with clients regarding toll charges, vehicle damage, and accidents, including follow-up and coordination as needed.

Why Join Mercedes-Benz of Tacoma? Work with a world-class luxury brand Play a visible role in the customer experience Opportunity to grow within Larson Automotive Group Professional, team-oriented work environment Larson Automotive Benefits Medical Insurance – Eligible after 60 days; $0-cost employee plan available Vision & Dental Insurance – Optional coverage Company-Paid Life & AD&D – $10,000 Life / $40,000 AD&D Additional Coverage Options – Supplemental Life, LTD, Accident, Hospital, Pet Insurance 401(k) with Company Match – Eligible after 60 days (21+); 50% match on first 4% Paid Time Off (PTO) – Accrues from day one; usable after 90 days Paid Holidays – Six paid holidays annually Employee Assistance Program (EAP) – Free, confidential support services KOFE Financial Wellness Program Employee Vehicle Purchase Program – Exclusive pricing across Larson brands At Larson, we believe everyone deserves to feel respected, valued, and included.

We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us.

If you thrive in a customer-facing role, enjoy staying organized, and want to be part of a luxury dealership team that values professionalism and accountability, we encourage you to apply today and join Mercedes-Benz of Tacoma.