Front Desk Receptionist

We’re Hiring a Spa Concierge to Work the Front Desk at Zhen Day Spa & Beauty. Location 903 E Bitters Rd #315 About Us: At Zhen Day Spa & Beauty we are dedicated to providing a serene and rejuvenating experience for our clients. Our luxurious day spa offers a range of services, from relaxing massages to invigorating facials, in a tranquil environment.

We are looking for a motivated and personable Front Desk Associate to join our team and help us maintain our high standards of service. Do you love people and getting to know them? Are you a self-starter who can work well both independently and with a team? Do you have a strong attention to detail and impeccable follow-up skills?

Are you looking to help people look and feel their best at a company that could be your long-term home? If you answered YES to these questions, you could be the perfect fit for this role!

Position Overview

The Front Desk Associate is the first point of contact for our guests and plays a crucial role in creating a welcoming and professional atmosphere. You will be responsible for managing appointments, addressing client inquiries, and ensuring a smooth check-in and check-out process.

Key Responsibilities

Greet and assist clients in a friendly and professional manner. Manage appointment bookings and confirmations via phone, email, and in-person. Handle client check-ins and check-outs efficiently. Provide information about spa services, packages, and promotions. Address and resolve any client issues or concerns with a positive attitude.

Maintain an organized and clean front desk area. Process payments and manage cash handling accurately. Collaborate with spa staff to ensure seamless service delivery.

Qualifications

High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus. Previous experience in a customer service role, preferably in a spa or wellness environment. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using computer systems and software for scheduling and payment processing.

Ability to handle sensitive information with discretion.

What We Offer

Competitive salary and benefits package. Opportunity to work in a supportive and dynamic team environment. Employee discounts on spa services and products. Ongoing training and development opportunities. Training provided on products, services, and technology used in our practice. Complementary treatments on a monthly basis.

How to Apply: Interested candidates are invited to submit their resume and a brief cover letter detailing their relevant experience to email with the subject line "Front Desk Application or Call Us at 210-290-8114. Join us at Zhen Day Spa & Beauty and be a part of a team dedicated to enhancing the well-being of our clients.

We look forward to hearing from you!