Senior Analyst

Program: Rentokil Terminix BLI Name: Renotkil Operations_APAC Designation: Senior Analyst No of Head Count (s): 1 New Hires/Replacement Hires (HC) by Designation New Hire Billed /Unbilled / BU / OPS Bench Bench SFDC ID for Billed New Opportunity NA Reasons to hire Unbilled / Bench New Bench City / Location: e. Clerx Manila Standardized skillset: [Refer attached excel] Calibration & Standardization Constructive Feedback & Coaching: Data Analysis & Pattern Recognition: Shift (APJ / EMEA / US / Any combination): APJ Reporting Manager : Gijo Thomas Educational Background: Degree or diploma in Finance, Accounting, Business Administration, or a relevant professional course Experience Required: 5+ years of experience as Quality Analyst Job Description: A detail-oriented Quality Analyst to evaluate, maintain, and elevate our customer service standards.

In this role, QA will review customer interactions (calls, chats, emails) to ensure compliance, accuracy, and an exceptional customer experience. Your insights will directly drive agent coaching and continuous process improvemen Client Approval mail: NA Comments Attached email from Leadership for the hire Preferred Start date: (induction date) TBD Collaborators: Workplace: WFM, WIO, Hybrid WIO