Group Operations Manager

Job Overview THE NICI Group is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations. What began with THE NICI Bournemouth, our original flagship hotel inspired by the glamour and energy of Miami's South Beach, has grown into an exciting collection of destination-led properties.

In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, influenced by the luxury and charm of the Hamptons. This expansion marks a significant milestone for THE NICI Collection—but it's only the beginning. As the brand continues to grow, we are looking for passionate people who want to be part of an ambitious hospitality journey and help shape the future of one of the UK's most exciting lifestyle hotel groups.

The role The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures.

Key Responsibilities

Oversee the day-to-day operational performance across all properties within the group Support and develop General Managers and senior departmental leaders Drive consistency in guest service standards and operational delivery Monitor and improve profitability, labour controls, and cost management Ensure compliance with health & safety, licensing, food safety, and employment legislation Lead operational projects, openings, refurbishments, and business improvement initiatives Analyse KPIs, budgets, payroll, guest feedback, and financial reporting to identify opportunities for growth Develop and implement group-wide operational procedures and best practices Work collaboratively with HR, Finance, Sales & Marketing, and Executive Leadership teams Support recruitment, succession planning, and leadership development across the group Maintain a strong presence across all venues and build positive working relationships with teams Skills & Experience Required Previous multi-site hospitality or hotel operations management experience Strong leadership and people management skills Commercially aware with a proven ability to drive revenue and control costs Excellent organisational and problem-solving abilities Experience managing large teams within luxury hospitality environments Strong understanding of hotel operations including rooms, food & beverage, events, and guest services Confident communicator with the ability to influence and motivate teams Flexible approach with willingness to travel between sites as required Knowledge of UK employment legislation and operational compliance standards Desirable Experience within luxury or lifestyle hotel brands Background in both hotel and restaurant operations Degree or professional qualification in Hospitality Management or Business Management What We Offer Competitive salary package Performance-related bonus structure Company benefits and staff discounts Career progression opportunities within a growing hospitality group Dynamic and supportive working environment Opportunity to play a key role in shaping the future growth of the business Join THE NICI Collection and be part of an exciting growth story where exceptional hospitality, great people, and memorable experiences are at the heart of everything we do.