Team Leader Collections

As the Team Leader Collections, you will play a vital role in driving the success of our Collections | FOS department. Your primary responsibility will be to manage and guide a team of Collection Executives, ensuring they deliver exceptional customer service and achieve collection targets. You will be a key contributor to our company's overall financial objectives, working closely with the management team to develop and implement effective collection strategies.

Lead and motivate a team of Collection Executives, providing guidance and support to ensure high performance. Monitor and evaluate team performance, identifying areas for improvement and implementing necessary changes. Ensure compliance with company policies, procedures, and legal requirements in debt collection practices.

Handle complex customer inquiries and complaints, providing timely and effective resolutions. Collaborate with other departments, such as Customer Service and Legal, to resolve customer issues and ensure a seamless customer experience. Conduct regular team meetings to discuss performance, provide feedback, and address any concerns.

Stay updated on industry trends and best practices in debt collection, sharing knowledge with the team. Maintain accurate records and documentation of collection activities, ensuring data integrity. Develop and maintain strong relationships with key stakeholders, including clients and internal teams. Assist in the recruitment, training, and development of new Collection Executives, ensuring a skilled and motivated team.

Bachelor's degree in Business Administration, Finance, or a related field. Minimum 5 years of experience in a leadership role within the collections industry. Proven track record of successfully managing and motivating a team. Excellent communication and interpersonal skills, with the ability to build strong relationships.

Strong problem-solving and analytical skills, with a data-driven approach to decision-making. Proficiency in Microsoft Office suite, particularly Excel and Outlook. Working knowledge of debt collection laws and regulations. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent time management and organizational skills.

Willingness to adapt and embrace change, with a proactive and innovative mindset.