Client Lifecycle Intern

As an Intern in Group Operations, you’ll gain valuable insight into Client Lifecycle Management and support the team in delivering high-quality services to our internal and external clients. Working alongside experienced professionals, you'll develop your understanding of client maintenance and offboarding processes, while learning how regulatory requirements, operational controls and client service are applied within a global financial institution.

Your responsibilities

• supporting the processing of client maintenance and offboarding requests
• reviewing client documentation for completeness and accuracy
• updating and maintaining client information in internal systems
• assisting with the investigation and resolution of client data discrepancies under guidance from team members
• supporting the team in meeting service level and quality standards
• collaborating with colleagues and stakeholders to help resolve client-related queries
• participating in process improvement initiatives and supporting the implementation of operational enhancements
• contributing to team projects and change initiatives
• developing knowledge of risk awareness, compliance requirements, and operational processes
• participating in training sessions and knowledge-sharing activities