Pega Smart Investigate Consultant

Responsibilities

• As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.

Requirements

PEGA Lead System Architect – Smart Investigations Experience: 10+ Years Certification: PEGA Lead System Architect (LSA) - Mandatory Domain: Banking / Financial Services

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Key Responsibilities

• Lead architecture, design, and delivery of PEGA Smart Investigate and Smart solutions for banking clients. • Implement and customize Smart Investigation for Securities, ensuring regulatory and compliance alignment. • Drive end-to-end PEGA solution design covering case lifecycle, data modeling, integrations, performance, and security. • Architect and govern PEGA applications in line with LSA guardrails, best practices, and enterprise standards. • Design and implement banking integrations, including SWIFT message flows and external financial systems. • Leverage AI Delivery features to accelerate development and improve solution quality. • Collaborate with business, compliance, and integration teams to translate requirements into scalable PEGA solutions. • Own non-functional requirements including performance, scalability, resiliency, and security.

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Mandatory Skills • 10+ years of experience with PEGA • Certified PEGA Lead System Architect (LSA) – Mandatory • Hands-on experience with Smart Investigate, Smart Disputes, Smart Investigation for Securities • Strong understanding of banking dispute workflows, fraud, and investigation life cycles • Experience with SWIFT messaging and banking transaction flows • Integration expertise using REST and SOAP APIs, PEGA Queue Processors, Services, Connectors, and asynchronous processing • Ability to apply AI features to improve productivity, quality, and decision outcomes

Additional: • Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability • Good knowledge on software configuration management systems • Awareness of latest technologies and Industry trends • Logical thinking and problem solving skills along with an ability to collaborate • Understanding of the financial processes for various types of projects and the various pricing models available • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge • Client Interfacing skills • Project and Team management