Customer Service Officer

Group Company: AU Small Finance Bank Limited Designation: Customer Service Officer Office Location: Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch. Primary Responsibilities:

• Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms Additional Responsibilities:
• Support branch operations
• Participate in local marketing activities Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Minimum 50% Institution tier: Tier 2 / Tier 3 Required Certification/s: NA Required Training/s: Customer Service, Core Banking Systems Required work experience Industry: Banking, Financial Services Role: Customer Service, Teller Years of experience: 1 to 3 Key Performance Indicators:
• Customer satisfaction score
• Query resolution time
• Compliance adherence Required Competencies:
• Customer Orientation
• Communication Skills
• Problem-solving
• Attention to Detail Required Knowledge:
• Banking products
• KYC norms
• Branch operations Required Skills:
• Interpersonal skills
• MS Office
• CRM usage Required abilities Physical: NA Other: Patience, Empathy Work Environment Details: Branch-based, customer-facing Specific requirements Travel: Minimal (local marketing) Vehicle: Two-Wheeler Vehicle Work Permit: Must be authorized to work in India Other details Pay Rate: Fixed + Incentives Contract Types: Full-time, Permanent Time Constraints: Standard banking hours Compliance Related: Adherence to RBI and internal policies Union Affiliation: