Relationship Officer Branch Banking

Group Company: AU Small Finance Bank Limited Designation: Relationship Officer Branch Banking Office Location: West Mambalam Chennai Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets. Primary Responsibilities:

• Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints Additional Responsibilities:
• Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Minimum 50% throughout academics Institution tier: Tier 1 / Tier 2 Required Certification/s: NA Required Training/s: Banking Operations Training (preferred) Required work experience Industry: Banking, Financial Services Role: Customer Service, Sales Years of experience: 2 to 5 Key Performance Indicators:
• Customer satisfaction
• Cross-sell ratio
• Branch targets
• Compliance score Required Competencies:
• Customer Centricity
• Communication
• Sales Orientation
• Problem Solving Required Knowledge:
• Banking products
• Regulatory norms
• Customer service principles Required Skills:
• Relationship building
• Communication
• MS Office tools
• Problem-solving Required abilities Physical: NA Other: High adaptability Work Environment Details: Branch-based role with regular customer interactions Specific requirements Travel: Yes – up to 20% of the time Vehicle: Two-Wheeler Vehicle Work Permit: Must be authorized to work in India Other details Pay Rate: Fixed + Performance-based Incentives Contract Types: Full-time, Permanent Time Constraints: Standard banking hours Compliance Related: Adherence to RBI and internal policies Union Affiliation: