Patient Representative

Job Details: Salary Range: Undisclosed, POSITION SUMMARY/SCOPE The Patient Representative will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments in a clinical setting. Supervisory Responsibilities: None Duties /Responsibilities: Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.

Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider. Assist all patients as necessary. Scan patient files, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.

Create and set up new patients in EHR system. Verifies insurance, daily. Collect co-pays at the time of service. Collections for co-pays and self- pay from end of month reporting. Manage and maintain cash drawer balance and spreadsheet. Prepare daily deposit of cash and card payments. Other duties as assigned Qualifications: Required Skills/Abilities: Cash handling preferred.

Good organizational skills. Personality and demeanor to deal with the public and assist ill, older, or distraught patients. Basic office skills such as typing and filing.

Education and Experience

High school diploma or equivalent required. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.