Action Care Coordinator (Healthcare Referral & Documentation Coordinator)

Description Action Seating & Mobility – Denver, CO Full-time | Monday–Friday | 8:00 AM – 5:00 PM $23-$25/hour + training + growth pathway Make a real difference behind the scenes in patient care At Action Seating & Mobility , our team helps patients regain independence through customized mobility equipment. The Action Care Coordinator (ACC) plays a critical role in making that happen by coordinating documentation, referrals, and communication between providers, therapists, insurers, and patients.

This role is ideal for someone with experience in: referral coordination prior authorizations therapy scheduling medical intake case coordination insurance verification workflows If you’ve supported complex healthcare paperwork or multi-step patient processes, this position is a strong match. What you’ll do You’ll manage the flow of documentation that allows patients to receive medically necessary mobility equipment.

Responsibilities include

Coordinating patient referrals from intake through completion Verifying insurance eligibility and documentation requirements Requesting physician and therapist paperwork Tracking missing documentation and preventing delays Communicating with ATPs, clinicians, billing teams, and patients Maintaining accurate workflow tracking logs Supporting audit-ready patient records (HIPAA compliant) Assisting with scheduling coordination tied to equipment evaluations Monitoring case progress and follow-ups This is a coordination role, not a front-desk position.

Strong candidates often come from backgrounds such as Referral Coordinator Therapy Scheduler (PT / OT / ST) Prior Authorization Specialist Medical Intake Coordinator Case Management Support Imaging Authorization Staff Home Health Intake Specialty Clinic Scheduling Teams Experience with insurance workflows and provider documentation is especially valuable.

What helps candidates succeed in this role We look for people who: Stay organized across multiple active cases Follow documentation through to completion Communicate confidently with clinics and providers Track deadlines and missing paperwork Adapt quickly in fast-moving healthcare workflows Enjoy solving problems and helping patients move forward Experience with EMR systems, referral tracking tools, or insurance portals is helpful.

Requirements

High school diploma or GED At least 1 year of healthcare administrative experience Experience verifying insurance OR coordinating referrals OR scheduling evaluations Strong attention to detail and follow-through Preferred (but not required): Prior authorization experience Therapy or specialty clinic scheduling Case coordination exposure DME or mobility equipment familiarity We provide training in Complex Rehab Technology workflows.

Why join Action Seating & Mobility You’ll be part of a mission-driven team helping patients regain independence and mobility every day. We offer: Structured training in a growing healthcare specialty Career pathway into advanced coordination roles Exposure to clinical mobility equipment processes Supportive cross-department team environment Stable weekday schedule (no weekends) Medical, dental, vision, and 401(k) A Quick Note About Fit This position is best suited for candidates who enjoy tracking documentation, coordinating providers, and managing multi-step healthcare workflows rather than traditional reception-only responsibilities.

If that sounds like your background, we encourage you to apply.