Service Technician

SUMMARY: The Service Technician-HDT position is responsible for completing consistent, quality service repairs to company’s vehicles such as truck and emergency response bodies and chassis, motorhome chassis, and specialty vehicles JOB RESPONSIBILITIES:

• Complete consistent and quality service repairs on company’s vehicles such as truck and emergency response bodies and chassis, motorhome chassis, and specialty vehicles
• Document cause and corrections for all repairs
• Learn and retain skills and practices needed to complete assigned duties
• Effectively communicate with customers, providing updates to repairs and answering any relevant technical questions, as requested
• Read and follow detailed operator instructions, installation drawings, blueprints, etcetera, as required by a particular area
• Perform rework, as needed
• Apply feedback or instructions from Supervisor, as needed
• Complete proper forms and documentation
• Self-check work and inspect prior processes
• Use basic hand, electric, cordless, and pneumatic tools, as required
• Meet service shop goals
• Maintain a clean and safe work area
• Initiate process improvements
• Support 5S in work area
• Communicate with cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) to resolve issues
• Work in proximity with customers, dealers, and OEMs, as needed
• Solve complex problems with minimal assistance
• Complete reports for travel expenses, as needed
• Other duties as assigned QUALIFICATIONS:
• Minimum of five years in a service shop environment preferred
• Possess a CDL, or be willing to obtain
• Possess State of Michigan Heavy Duty Truck (HDT) certifications and ASE HDT Repair Certifications (T2 to T8), or be willing to obtain
• Excellent attendance
• Positive attitude
• Strong and consistent attention to detail
• Self-motivated with the ability to stay on task
• Team oriented
• Capable of comprehensive listening (understanding the message(s) that is being communicated)
• Basic computer skills are required
• Willing to: o Improve self / area / company (including pursuing additional training, if needed) o Develop a working knowledge of Spartan’s systems (example: AS/400)
• Able to: o Accumulate tools and equipment required to perform assigned tasks o Work overtime on short notice o Embrace change