Homecare Field Service Associate

Objective:** ** The Field Service Associate will be responsible for ensuring that our clients receive a consistent high level of care that meets the standards of Homecare Heroes, Inc., dba Senior Helpers.

Reports to:** ** Director of Client Care or Branch Manager

Primary Responsibilities of the Field Service Associate:

• Provide a high level of care to Senior Helpers Clients especially those requiring assistance with ADLs and those suffering chronic conditions including Dementia, Parkinson’s, and end of Life Care.

• Train team members on all Activities of Daily Living (ADLs) during Senior Helpers Orientation and at clients' homes.

• Provide guidance and oversight of communication logs and communication procedures outlined in client care plans.

• Maintain accurate records of training sessions, caregiver performance evaluations, and client care plans .

• Assist Client Care Managers with Return Home™ clients and those requiring High-Level Skills.

• Support setting up and obtaining necessary equipment and supplies for new client care as requested by client care manager for start of care.

• Perform Supervisory Visits with caregivers to ensure compliance to care plan and all regulations.

• Perform Introductions for caregivers working with new clients to ensure understanding of the care plan.

• Assist with Scheduling support including on-call/after-hours.

• Maintain availability for on-call caregiving when not assigned to a specific client.

• Must have the flexibility to work different shifts, longer hours, and in different locations as needed.

• Maintain all internal and external certifications and complete all require training.

• Alzheimer’s, Parkinson’s, Chronic Disease, etc.

Qualifications

• 3 or more years of previous personal care experience in a home setting - Homecare, Hospice, Home Health

• Ideally 1 or more years of experience working for Senior Helpers

• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment

• Must have excellent verbal communication skills and follow-up skills with clients, and client families

• Experience leading and motivating team members

• Ability to quickly build rapport with people of all cultures

• Ability to work independently and as part of a team