Quality Analyst

The Quality Analyst (QA) will be responsible for monitoring quality of Call Center Representatives, tracking their performance in a quality monitoring system, generating quality metrics reports, and providing coaching and feedback to phone agents. The QA will also provide ongoing performance data, and analyze trend progress across the team as well as individually to identify root cause and implement continuous improvement initiatives to meet or exceed quality goals. QA will collaborate with operations leadership as well as trainers to ensure all quality requirements and expectations are clear. Follow up with those on development plans to determine progress against the plan and provide further recommendations for improvement.

Application Deadline: Friday October 23, 2026 at 5:00pm