Terminal Manager

Job Title: Operations Manager Reports To: President Position Goals: The Operations Manager plans, directs and coordinates the operations of Taylor Crane & Rigging. Summary: Manage the daily activities of operations which include: Dispatch/Customer Service, Maintenance, Rigging Loft, Field Teams, engineering and compliance to ensure customer satisfaction and equipment maintenance needs are met in a timely and profitable manner.

Responsibilities

This position is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies. Communicate results and plans on a regular basis to the President and leadership team. Ensure that departments work together, logistically, as a team to produce the best result.

Work with owner and managers to resolve issues and to identify and achieve goals by formulating and implementing processes. Ensure adherence to rules, regulations and procedures including SAFETY and compliance. Ensure staffing requirements are met. Manage maintenance of equipment and machinery. Ensure staffs are properly training and seeking growth.

Work with other Department Managers to improve the efficiency of support services such as IT, Safety and Compliance, Marketing, and Accounting/Finance. Keep abreast and implement current advances in technology as it applies to the operation needs of the business. Review and escalate service contracts presented by customers to our in house and 3rd party legal insurance team when necessary.

Communicating any change requests to customers. Understand insurance coverages and plans and escalate as necessary. Networking with customers and trade associations. Ensure facility and equipment maintenance needs are met. Other duties as assigned.

Requirements

& Skills: B.S./B.A. in Business Administration, Accounting, Construction Management, Industrial Technology or Industrial Engineering preferred. Operations management experience in crane and rigging field or related industrial fields such as equipment, transportation, manufacturing, etc. Experience in organizational effectiveness and operations management Critical thinking and high level of problem-solving skills Planning and organizing, Stress Management, Communication & Conflict Resolution skills Valid driver’s license required, CDL

• Class A experience a plus Has a vision for managing operations through the use technology. Team Management: Oversees Operations Staff and Terminal Shop/Loft Staff. Working Conditions: Primarily a boots on the ground, shop and office position. Will be required to make trips to worksites. Software & Tools: Sage 100 Paycom Microsoft Office Internet Browser Adobe Acrobat NEXtrack Keep Truckin Microsoft Outlook Smart phone, laptop Visual Dispatch and/or other operations programs as developed Company Benefits: Medical Dental Vision Life and AD&D Disability 401(K) Immediate Vacation Accrual Pre-Screening: Ten Panel Drug Screen Physical with Back Examination Motor Vehicle Report Employment Verification Criminal Background Check with Felony and Misdemeanor Social Security Verification Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required.