Dispatcher

Identifying, investigating and resolving customer issues in a timely and effective manner utilizing principles of good customer service. Develops the Communications Center to ensure that the customer’s needs are met or exceeded on a consistent basis. Knowledge of Cranes, Forklifts and Rigging. Coordinates and communicates with other departments to facilitate efficient daily operations.

Maintains departmental records, logs and reports. Keep accurate records and report unforeseen changes such as weather and equipment failure. Prepares and generates written reports upon request. Maintain Field Supervisor calendars. Organizes and prioritizes work assignments to maximize time management and cost effectiveness.

Operates and monitors GPS and communication equipment to correctly identify and determine location of company resources. Completes a lead intake sheet as needed. Coordinates set up times with customer service representatives. Assists in the routing of teams to facilities and provides alternate directions when traffic is congested.

Informs the customer of possible delays in service. Ensures quality and accuracy of schedule for the following day. Reviews start times on board and in the computer, verifies accuracy and sign notification sheet. Keep track of overtime hours accurately and in detail. Works with the Safety Coordinator to ensure that all drivers and field employees have the necessary permits to complete job.

Works with Scheduling Coordinator and Human Resources to ensure that all drivers are compliant with federal, state and local regulations. Tracks the following information on the computer: Arrival Time Departure Time Late Arrivals Problems Verifies runs prior to teams’ departure High school diploma or equivalent Minimum of 2 year’s experience in dispatch or scheduling in a similar service industry Demonstrate the ability to follow operational procedures Strong customer service orientation Effective organizational and communication skills An ability to function well as part of a team Diligent attention to safety Professional phone demeanor Excellent verbal communication Previous dispatch and customer service experience in the equipment rental/construction industry and/or related field preferred.

Clean DMV & drug screen required. Valid driver's license Knowledge of DOT/Federal Motor Carrier rules and regulations Knowledge of GVW's, state regulations regarding height and weight maximums Knowledge of winch operations, hazmat transport and placarding preferred. Team Management: Field Employees Operations Assistant Working Conditions: Dispatcher is in an office environment.

Software & Tools: Mas 90 / Sage 100 Microsoft Office Internet Browser NEXtrack Log Checker Microsoft Outlook Smartphone