Custodial Supervisor

The Custodial Supervisor is responsible for managing the daily operations of the Parks Custodial Department at West Edmonton Mall Parks & Attractions. This role focuses on overseeing custodial staff, including Head Custodians and Custodians, ensuring adherence to cleanliness standards, and supporting operational needs within the department.

This position will also involve a hands-on role in ice maintenance and staff management at the Ice Palace. PRIMARY RESPONSIBILITIES: Supervising, coordinating, and directing the activities of custodial staff, including Head Custodians and Custodians, ensuring daily cleaning duties are performed to departmental standards across all Parks & Attractions.

Overseeing on-the-floor routines, specific tasks, and completion of cleaning activities to consistently meet cleanliness standards. Acting as a leader and mentor to custodial staff, providing training and development to ensure effective performance and adherence to departmental expectations. Monitoring facility quality control and staff productivity, ensuring the safe and effective use of cleaning equipment, supplies, and materials.

Ensuring inventory of cleaning products and supplies is well-stocked and utilized cost-effectively. Enforcing adherence to West Edmonton Mall Occupational Health and Safety policies, procedures, and standards. Conducting employee performance evaluations and managing disciplinary actions when necessary. Assisting in monitoring and addressing maintenance deficiencies in Parks & Attractions.

Taking a hands-on role in ice maintenance and staff management at the Ice Palace. Maintaining prompt and clear email communication to respond to inquiries, provide updates, and coordinate with staff and other departments. Undertaking cleaning duties as required and assigned. Carrying a company cell phone to respond to inquiries and communicate with staff during shifts.

DESIRED QUALIFICATIONS: Minimum of 3 years of supervisory experience in custodial or cleaning management, ideally in large-scale facilities. Strong problem-solving, communication, and crisis management skills. Excellent interpersonal and customer service skills, with a keen eye for detail. TERMS OF EMPLOYMENT: This is a full-time or part-time hourly position that requires flexible availability, including days, evenings and weekends.

This position has a starting wage of $21.00/hour. This position requires the candidate to pass a basic security clearance.