Application Support Engineer

We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.

Key Responsibilities

• Provide end-to-end support for HSE SaaS applications in an enterprise environment.
• Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.
• Evaluate and understand the technical impact of vendor-proposed updates or modifications.
• Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy – this is a mandatory requirement.
• Ensure compliance with organizational and regulatory standards in all system changes and support activities.
• Collaborate with cross-functional teams including Solution Architects, Cyber Security, IT, Quality, and HSE departments to deploy a third-party solution.
• Support integration and basic configuration involving tools such as Power. Apps and SharePoint. --- Requirements Qualifications & Skills
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Proven experience supporting applications in an enterprise environment.
• Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain.
• Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)
• Experience with Power. Apps, SharePoint, and general IT application configuration.
• Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.
• Excellent communication, coordination, and problem-solving skills. Preferred Experience
• Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.
• Familiarity with vendor management and SaaS operations in a regulated setup.
• Experience in working with application such as : Service. Now, Intelex, Veeva Quality. One is added advantage