QMS Manager

Set the enterprise QMS, Governance, Risk, and Compliance (GRC) strategy, policies, and operating model across all functions. Establish the process-excellence and continuous-improvement framework (Lean, Six Sigma) that specialists apply across the organization. Own the ISO certification portfolio (e.g., ISO 9001:2015), holding accountability for accreditation, surveillance, and renewal.

Govern the internal and external audit program, approving scope, schedule, and corrective-action closure across the business. Define enterprise risk-management strategy and risk-appetite thresholds, ensuring mitigation across operational and regulatory domains. Serve as the primary QMS advisor to the Executive Chairman and represent quality and compliance in executive and client governance.

Establish QMS KPIs, compliance dashboards, and executive reporting standards to drive data-informed decisions. Ensure alignment of GRC efforts with strategic objectives and evolving regulatory and industry requirements enterprise-wide. Lead, coach, and develop the QMS specialists and team to build a high-performing quality and compliance organization.

Provide expert support and advice on GRC-related issues to all staff and key stakeholders across the organization. Oversee organizational compliance with GDPR, PCI DSS, and HIPAA requirements by establishing governance controls, monitoring adherence, and coordinating corrective actions with relevant stakeholders.

Requirements

Bachelor’s Degree from four-year college or equivalent. Quality Management, Business or related field is preferred; ISO 9001 Lead Auditor / LSSBB is a plus Requires more than ten years of related experience in the same position / area Senior QMS, Governance-Risk-Compliance, and process-excellence leadership within a BPO or services environment is required.

Enterprise QMS and GRC strategy leadership. ISO 9001:2015 accreditation and audit-program governance. Lean / Six Sigma and process-excellence governance. Enterprise risk management and regulatory compliance. Executive stakeholder management and data-driven decision-making ISO 9001:2015 Lead Auditor and Lean Six Sigma (Black Belt) certifications are strongly preferred.

Deep BPO experience with proven GRC and process-excellence outcomes. Strong command of governance frameworks, risk methodologies, and audit standards. Advanced analytical capability to quantify impact and prioritize enterprise improvements. English Level: B2