External Account Manager: Commercial

Job Purpose The External Account Manager is a key driver of business growth by within Pinnacle's Commercial Sales Division, specifically in the Kwa. Zulu-Natal region. This role is responsible for building and maintaining strong, long-term relationships with customers, ensuring their needs are met, and expectations are exceeded.

By serving as the primary point of contact for clients, the External Account Manager will foster trust and loyalty, while also identifying new business opportunities to expand Pinnacle’s customer base. With a focus on driving revenue growth, this position requires a deep understanding of the company’s products and services, along with a keen awareness of market trends and competitor activities.

The ideal candidate will have a proven track record in sales or account management, excellent communication and negotiation skills, and the ability to work in a fast-paced, target-driven environment. Success in this role will contribute significantly to the overall growth and success of the company.

Key Responsibilities

Achieve monthly sales targets Achieve Quarter on Quarter and Year on Year growth Establish and grow new client base within the Commercial clients Maintain new and existing client relationships by regular visits and interaction Develop sales plans in line with specific accounts Respond to tenders and facilitate the tender administration process Manage the sales process Maintain current client database and forecasts Develop sales plan per account Deliver product presentations and entertain clients Generate sales leads and do follow ups on deals in your pipeline Identify sales opportunities and go to market strategies Compile all quotations Follow up on quotes and converting to orders Attend product training and events Process and administration of relevant sales documentation Update back orders and orders received on a daily basis Requirements Experience and Knowledge Minimum of 3 years account management experience with Commercial clients A minimum of three (3) years of external account management and sales experience Experience in distribution is advantageous Proven experience in a customer service environment Skilled in preparing and presenting quotations Experience in developing sales plans and successfully closing deals Strong knowledge of enterprise products is essential Skills and Education Matric is essential A tertiary qualification in Sales, Business Management, or IT is advantageous Proven sales skills with a strong ability to close deals Excellent verbal and written business communication skills Strong interpersonal skills with the ability to build lasting relationships Attention to detail with a focus on accuracy Well-developed negotiation skills for closing sales and securing deals Good time management and organizational abilities; deadline-driven and capable of managing a high workload Technology-driven with a passion for leveraging tech solutions Personal Attributes and Qualities Mature and outgoing individual Well-groomed and highly presentable Well organized individual High attention to detail Positive individual High level of energy Self-driven and willing to go the extra mile A high level of perseverance Be patient, tolerant and diplomatic Ability to work as part of a team Analytical thinker Problem Solver Compliance Competencies Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct.

Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role.