Internal Account Manager: Public Sector

Job Purpose The Internal Account Manager will be responsible for managing and growing existing customer relationships, identifying new sales opportunities, and working closely with our external sales team to drive revenue growth.

Key Responsibilities

Identify and understand role players in each assigned account Assist External Account Managers with smaller, non-named customers Quote, close deals, and contribute towards the division’s targets Communicate efficiently and continuously with clients Portray professionalism and confidence to deliver the ultimate in customer service Build and maintain an active customer base to support the sales team Support the Sales team by developing new opportunities and closing sales Capitalize on opportunities through effective negotiation to meet sales targets set by the Management team Build solid and realistic sales pipelines to ensure consistent growth Assist with onboarding new customers and reactivating dormant accounts Maximize sales by expanding orders and upselling during both incoming and outgoing calls Collaborate with the External Sales team to close deals when necessary Foster strong team relationships to maintain a high-performing, cohesive environment Create accurate quotations based on received requests Ensure all orders are entered into the system with precision Meet and exceed agreed SLAs for quoting and delivery timelines Achieve a consistent closure rate within set timeframes Demonstrate strong attention to detail in all tasks Follow up on the entire sales process until the order is delivered to the client Track and follow up on all quotations to ensure progress and closure Requirements Experience and Knowledge 2 to 3 years of IT distribution experience in a sales or sales support role Keeping abreast of the latest technologies and market trends Experience working with government customers would be advantageous Skills and Education Matric is essential; a qualification in the form of a diploma, degree, or certification in Sales & Marketing will be an advantage Attending training sessions to develop skills Must be able to communicate clearly, accurately, and efficiently with clients and colleagues Microsoft Office including intermediate Excel skills Personal Attributes and Qualities Sales-driven and an overachiever Copes effortlessly within a high-stress and pressurized environment Customer-focused Attention to detail Willing to assist in other areas of the business when required Works well in a team Verbal and written business communication Compliance Competencies Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role