Manager of Service Coordination

Manager of Service Coordination Department: Illinois Program Services Status: Full-time Who We Are At Sertoma Star Services, we’re on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services’ roots trace back to the merger of New Star and Sertoma Centre, combining over 125 years of expertise in providing person-first services. Our commitment is to transform lives through comprehensive services, choices, and opportunities in an environment that promotes self-advocacy and personal success.

By joining the Sertoma Star team, you will have the opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role

The Manager of Service Coordination provides leadership, supervision, and operational oversight to the service coordination team supporting residential services, Community Day Services (CDS), and Home-Based Services (HBS). This position ensures coordinated, person-centered services that support consumer choice, protect individual rights, and promote independence and community inclusion.

The Manager partners with program leadership, Quality Assurance, nursing, and behavior support teams to monitor service quality, address consumer needs, and maintain compliance with applicable requirements. This role also supports departmental planning, staff development, quality improvement, and budget monitoring.

Responsibilities

Treat consumers with dignity and respect while supporting independence, choice, and self-advocacy. Supervise, coach, and support the service coordination team across residential services, CDS, and HBS, establishing clear expectations and evaluating ongoing performance. Coordinate service delivery across programs to support each consumer’s individual goals and ensure those goals are reflected in documented implementation strategies.

Ensure services honor consumer choice, promote full community inclusion, and protect consumers from abuse, neglect, and unnecessary restrictions of their rights. Provide staff training and guidance to ensure service coordination practices meet applicable DHS rules, CARF and CQL standards, and agency policies and procedures.

Partner with agency programs, external providers, and families or guardians to connect consumers with available resources and support continuity of services. Collaborate with the Quality Assurance team to develop departmental goals, implement quality improvement plans, and monitor progress. Coordinate with the nursing team to verify that required healthcare appointments and follow-up care are completed and supporting documentation is maintained in residential consumer files.

Partner with the behavior support team to ensure behavioral supports are person-centered, encourage growth, and minimize restrictions on individual rights. Work with the Illinois Services Program Administrator to prepare annual budgets and monitor program revenue and expenses. Address service coordination concerns promptly and communicate issues requiring additional support or leadership direction.

Perform other duties as assigned to meet consumer and agency needs.

Qualifications

Bachelor’s degree in a human services field. Minimum of five years of experience working with individuals with disabilities. Must have held Qualified Intellectual Disabilities Professional (QIDP) credentials for at least one year. Strong leadership skills and the ability to guide, support, and evaluate staff. Excellent verbal and written communication skills.

Ability to collaborate effectively with consumers, external providers, coworkers, and families or guardians. Strong organizational and time management skills, with the ability to manage competing priorities and meet deadlines. Proficiency in Microsoft Office, including Word, Excel, and Outlook. Ability to take initiative, work independently, and complete assignments within established guidelines and accepted practices.

Valid driver’s license and ability to meet agency driving requirements.

Benefits

Generous paid time off 13 paid holidays Medical, dental, and vision insurance plans Employer-paid basic life/AD&D and long-term disability insurance Employee Assistance Program 403(b) with company match Tuition assistance Eligibility for Public Service Loan Forgiveness Ongoing training and development opportunities Health, Safety, and Culture Sertoma Star Services is an equal opportunity employer that embraces the uniqueness of every person.

We are committed to an environment that is respectful and inclusive of all gender identities and cultural, socioeconomic, ethnic, religious, and racial backgrounds. Our open-door approach and collaborative team environment support both agency goals and employee success.