Call Center Agent- Experience Preferred - Bilingual (English/ Portuguese/Spanish)

Job Description:

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.

Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.

• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.

• Taking messages for Providers.

• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.

• Making audit calls.

Requirements:

• High school diploma or equivalent.

• Proven customer service experience in a call center environment, preferably in healthcare preferred

• Excellent communication skills, both verbal and written.

• Ability to multitask, prioritize, and manage time effectively.

• Bilingual proficiency (English and Portuguese).

We Offer:

• Competitive compensation package.

• Comprehensive benefits including health insurance, retirement plans, and paid time off.

• Supportive work culture focused on professional development and continuing education.

• Opportunity to work in a growing field with a focus on improving patient outcomes.

• Two (2) weeks paid training.

• Uniforms provided.

Working Hours:

• Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Commensurate with experience

Expected hours: 37.5 per week

Benefits

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid sick time

• Paid time off

• Vision insurance

Schedule:

• Evening shift

• Monday to Friday

• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Essex County, NJ (Preferred)