Salesforce Business Analyst

We are looking for a skilled Salesforce Business Analyst to join our team and drive the successful delivery of Salesforce-based solutions. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that Salesforce capabilities are leveraged effectively to meet organizational goals.

Responsibilities

Gather and document business requirements from stakeholders across various departments Translate business needs into functional specifications for the Salesforce platform Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions Conduct gap analysis between current business processes and desired Salesforce functionality Facilitate workshops and meetings with stakeholders to align on project scope and deliverables Support user acceptance testing and validate that solutions meet business requirements Create and maintain documentation, including process flows, user stories, and business cases Provide recommendations for process improvements leveraging Salesforce capabilities Act as a liaison between business users and technical teams throughout the project lifecycle Assist in the prioritization of the product backlog based on business value and impact Requirements 3+ years of experience working within the Salesforce ecosystem Proficiency in Salesforce, Salesforce Service Cloud, and Salesforce Sales Cloud Background in business analysis within a Salesforce environment Understanding of the Salesforce platform and its core capabilities English proficiency at B2 level or higher Nice to have Familiarity with Salesforce Financial Services Cloud Knowledge of Salesforce Agentforce Skills in Salesforce Marketing Cloud