Front Office Coordinator

Description Description Grungo Law is seeking a professional, personable, and highly organized Front Office Coordinator for our Cherry Hill office. As the first voice and face of our firm, you play a critical role in shaping the client experience from the very first interaction. In addition to a competitive salary and benefits upon eligibility, we offer our most important benefit: a values-based culture built on Family First, Honesty, Communication, Continuous Improvement, and Community.

Job Duties

• Answer every incoming call on the first ring with professionalism and warmth, with no screening and no exceptions.
• Handle calls back-to-back at a steady pace so that calls are answered at the front desk and not routed to backup coverage.
• Capture the caller's name, callback number, and reason for calling, and enter all messages in the case management system without delay.
• Follow the firm's transfer script at all times.
• Treat any visible, unassigned receptionist task as your own.
• Offer help to teammates proactively.
• Staff the front desk continuously during business hours, ensuring coverage is arranged in advance for any absence beyond a scheduled break.
• Handle mail, faxes, deliveries, checks, and supplies without prompting.
• Keep the lobby, front glass, and conference rooms clean and presentable throughout the day.
• Manage the “XO Log”.
• Keep inventory organized and fully stocked.
• Review attorney calendars first thing in the morning, again at midday, and monitor for changes throughout the day.
• Own coordination of conference rooms.
• Greet all visitors by name, notify the appropriate staff immediately upon arrival, and thank everyone as they leave.

Requirements

Qualifications

• Prior experience in a receptionist, front desk, or customer-facing role is required.
• Bilingual (English & Spanish) is required.
• Notary Public certification (may be obtained post-hiring).
• Exceptional phone presence and verbal communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously without losing focus.
• Proficiency in Microsoft Outlook; ability to learn firm-specific software.
• Professional, polished, and welcoming demeanor at all times.
• Reliable attendance and punctuality are essential functions of this position.

Preferred Qualifications

Prior experience in a law firm or professional services environment is strongly preferred.