Customer Service Representative

Description CarShield is seeking a Customer Service Representative to join its growing Customer Service team. In this role, you will assist existing customers with a wide range of questions and concerns while delivering accurate, professional, and responsive service in a fast-paced call center environment. In this role, you will: Answer inbound calls from existing customers.

Assist customers with general inquiries, payments, and questions regarding claims. Address customer concerns, make appropriate efforts to retain customers, and escalate issues when needed. Collaborate with the Finance and Administration teams to resolve customer needs. Maintain a positive, customer-first approach while delivering professional and responsive service.

Maintain current knowledge of the products and services CarShield offers. Perform other duties as assigned.

Compensation

and Benefits $17-$19 per hour plus performance bonus opportunities; average hourly earnings are approximately $20. Group insurance, including medical, dental, vision, and life coverage. 401(k) with employer match. Paid time off beginning after six months of employment. Discounted CarShield policies. Discounted tuition at Lindenwood University.

Professional development opportunities. On-site basketball and other recreation. On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.

Requirements

Ability to work on-site at CarShield's headquarters in St. Peters, Missouri. At least one year of experience in a call center environment. Strong verbal communication skills and a professional phone presence. Excellent customer service skills. Strong attention to detail and ability to follow directions. Ability to manage multiple tasks effectively.

Ability to receive and apply coaching and feedback. Basic computer and typing skills. Ability to obtain the license required by the State of Missouri; CarShield supports the application process and fee. Bilingual English/Spanish skills preferred.