Service Advisor

Toyota Service Writer / Service Advisor**

• Greet customers and provide exceptional customer service throughout the repair process.

• Listen to customer concerns and accurately document vehicle issues on repair orders.

• Schedule service appointments and coordinate workflow with technicians.

• Explain recommended maintenance and repairs, including costs and estimated completion times.

• Communicate repair progress and keep customers informed of any changes or additional service needs.

• Prepare accurate estimates and process repair orders using dealership management systems.

• Verify warranty coverage and submit warranty claims according to Toyota guidelines.

• Inspect completed repairs for quality and ensure customer satisfaction before vehicle delivery.

• Promote preventive maintenance services and recommend manufacturer-recommended repairs.

• Handle customer questions, concerns, and complaints professionally to achieve high customer satisfaction scores.

• Coordinate with the parts department to ensure timely availability of required parts.

• Process payments and explain invoices upon vehicle pickup.

• Maintain accurate customer records while complying with dealership and Toyota service standards.

• Meet sales and customer service performance goals in a fast-paced dealership environment.

Key Skills:**

• Customer Service

• Automotive Service Advising

• Repair Order Management

• Vehicle Maintenance Knowledge

• Warranty Processing

• Toyota Service Procedures

• Estimating & Upselling

• Communication & Problem Solving

• Time Management

• CDK, Reynolds & Reynolds, or Dealer Management Systems (DMS)

• Microsoft Office Suite

• Team Collaboration

WE OFFER:

• Paid Vacation

• 401K

• Life Insurance provided by company

• Health, Dental and Vision Insurance

• Disability Insurance

• Use of company yacht

• Family Fund

• Personal Days

• Wellness program

• Paid Maternity/Paternity Leave

• Pet Bereavement

RESPONSIBILITIES:

• Learn and internalize Earl Stewart Toyota's customer experience policy: The Earl Stewart Code

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend needed maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and updating customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction

• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must

• Above average energy level

• A desire for a long term career with a growing organization

• Personal and professional integrity

• ADP computer experience a plus