FEC Support System Senior Analyst

Position Description: Support implementation, training, and user adoption of enterprise management software used for construction equipment rentals, fleet operations, and service workflows. Assist in maintaining system effectiveness by providing user support, creating training resources, and helping monitor system utilization and performance.

Partner with teams across the organization to ensure alignment with system processes and standard operating procedures.

Essential Duties

Serve as knowledgeable resource on First Equipment Company (FEC) enterprise management software (e.g., Wynn Systems including Rental. Results, Info. Manager, Dispatching) and provide direct support to users for system navigation, issue resolution, and workflow adoption. /li> Provide support for the delivery of training materials, onboarding guides, and system documentation.

/li> Troubleshoot user-reported system issues and route complex matters to Information Services (IS) team, or vendor, as needed. /li> Track user feedback and system performance to identify areas for improvement or additional training needs. /li> Generate reports and dashboards to monitor and communicate system usage and adoption trends, and training effectiveness to support team optimization.

/li> Participate in user acceptance testing (UAT), system upgrades, and configuration changes. /li> Contribute to development and maintenance of team standard operating procedures (SOPs) and documentation related to rental, fleet, and service workflows. /li> Reinforce standard processes and assist with minor enhancements for consistency in system use across departments.

/li> Provide cross-functional coordination efforts for small-scale system improvements and integrations. /li> Participate in internal training sessions and workshops to continuously build knowledge and share best practices with users. /li> Other activities, duties, and responsibilities as assigned.