Dispatcher I

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Essential Duties

& Responsibilities:

• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.
• Order filters for monthly maintenance as needed for technician/driver pick up.

Qualifications

• High School Diploma or equivalent a plus.
• Previous HVAC industry experience a plus
• 1+ years customer service background required
• General computer skills including Microsoft Word and Excel HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.