Collision General Manager

Collision General Manager – Attleboro, MA area Full time

• On-site Our client is an owner-operated collision center in the Attleboro, MA area. The owners want to step back from day-to-day operations and run the business as owners rather than operators. They're hiring a General Manager to take full ownership of the shop: production, people, customers and results.

Compensation

$75,000 – $85,000 base salary Monthly incentive of 2.5% of the collision shop's gross profit Quarterly KPI bonus tied to shop performance Paid time off About the shop 3-bay, ~6,000 sq ft collision center, about 1.5 years old, with room to grow into unused space Mostly fleet and commercial van work, about 45 vans per month No DRP relationships today, and the owners are open to adding them Sister mechanical shop (in-shop and mobile fleet service) about 10 minutes away Team of 7, including the General Manager What success looks like in year one The shop runs day to day without the owners in the weeds Vans move through consistently, with a turn time of 2–3 days per van Quality holds and comebacks are kept low A stable, accountable team, plus a plan for adding insurance/DRP work What you'll do Own workflow and production from estimate through delivery, including scheduling, parts and quality control Lead, train and hold the team accountable, and hire as the shop grows Manage fleet customer relationships and keep vans returning to service on schedule Own the shop's P&L and track KPIs such as cycle time, gross profit, comebacks and customer satisfaction Write or review estimates and keep repair documentation accurate Build relationships with insurers and pursue DRP opportunities with the owners Find and fix process gaps so the shop can handle more volume Report results to the owners on a regular cadence What we're looking for Proven collision shop management experience with responsibility for production and people Comfort owning financial results (P&L, KPIs) Working knowledge of collision estimating Preferred experience Fleet or commercial vehicle repair Insurance/DRP relationships (a plus; the shop has none today) I-CAR training Why this role Real authority: the owners are hiring you to run the shop Pay that grows with the shop's results, on top of a solid base A chance to build the insurance/DRP side from scratch Schedule and additional benefits to be confirmed.

If you've run a collision shop and want the authority to own its results, apply through Motocruit.