Automotive Service Advisor

Join Twin State Ford as an Automotive Service Advisor in Saint Johnsbury, VT, where you will be the vital link between our customers and our automotive service team. In this role, you will ensure customer satisfaction by managing service inquiries, scheduling appointments, and providing timely updates on vehicle repairs. Enjoy a dynamic work environment that values your communication skills and expertise in automotive services, all while benefiting from a 4-day work week promoting a healthy work-life balance.

Responsibilities

• Greet customers and assess their automotive service needs professionally and courteously.
• Schedule service appointments efficiently, ensuring minimal wait times and optimal workflow.
• Communicate with technicians to stay updated on repair statuses and accurately relay information to customers.
• Prepare and explain service estimates and invoices, assisting customers with service decisions.
• Maintain detailed records of customer interactions and service history within the dealership’s system.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.

Requirements

• Previous experience in an automotive service advisor or customer service role preferred but not required.
• Strong interpersonal and communication skills to effectively engage with customers and team members.
• Proficiency in managing multiple tasks in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is an asset.
• Ability to work independently and as part of a team to achieve departmental goals.

Benefits

• Enjoy a 4-day work week that supports work-life balance and personal well-being.
• Opportunities for professional development and career growth within Twin State Ford.
• Supportive and friendly team environment at a trusted local dealership.
• Employee discounts on vehicle services and parts.

About the Company

Twin State Ford is a reputable automotive dealership dedicated to providing exceptional customer service and quality vehicle care. Located in Saint Johnsbury, VT, we pride ourselves on fostering a collaborative work culture that values our employees and customers alike. Join us and be part of a team that drives excellence in every service appointment.