Receptionist/Care Navigator

About the Role

Mount Farm Surgery has an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team on a part-time basis for 24.75 hours per week as follows: Monday 10.00-16.00 Wednesday 10.00-16.00 Friday 10.00-18.45 plus 5 hours per week worked flexibly to meet the needs of the business Flexi hours will always be confirmed at least 1 week in advance.

You will also have the flexibility to work occasional voluntary overtime to cover annual leave/other absence within your team. Please note that the work pattern stated is fixed - please do not apply if you are unable to work this shift pattern and number hours. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include: Greeting and directing all patients. Making appointments. Working within Systm. One (the patient clinical record system) and Anima (the practice workflow and request system) Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.

Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Accurately maintaining patient records About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.

The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations.

Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

Mount Farm Surgery is a dynamic, innovative practice in the Moreton Hall area of Bury St Edmunds. In return for your hard work and commitment, we are delighted to offer: Generous annual leave entitlement Membership of the NHS contributory pension scheme Eligibility for NHS discounts & Blue Light Card for retail/dining/travel discounts Use of a fully equipped kitchen and staff room Paid gym membership Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.