BMC Helix ITSM Lead Consultant

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for BMC Helix ITSM Lead Consultant on behalf of one of their blue-chip international clients to join their organization in India.

Job Title: BMC Helix ITSM Lead Consultant Employment: Full time-Contract to hire Start Date: November/2026 Country: India

• Remote Salary range: dependent upon experience Contact: Ashwini Chawan on: +49 (0) 89 23 88 98 35 Key Responsibilities Run discovery and design workshops. Map the customer’s service model into Helix ITSM: incident, problem, change, request, knowledge and service level management. Configure and extend Helix ITSM, Smart IT and Digital Workplace. Keep customisation low and documented. Design integrations with REST and the Helix platform (Innovation Studio) to OSS/BSS, HR, monitoring and identity systems. Plan and run data migration, cutover, hypercare and knowledge transfer. Own quality: test plans, defect triage, release notes, and customer satisfaction above 70 percent on every engagement. Mentor two to four engineers and review their work. Experience/Qualifications: Must have 6 or more years on BMC Remedy or BMC Helix ITSM, with at least 2 full implementations as technical lead. BMC Certified Professional: Helix ITSM 22.x (or Associate at offer and Professional within 90 days). BMC Certified Associate: Helix ITSM 22.x or 23.x for Administrators, and AR System 22.x for Administrators. ITIL 4 Foundation. Clear written English. Comfortable in front of a customer CIO or head of operations. Good to have BMC Certified Associate: HelixGPT 26.1 Administering for Service Management. BMC Certified Associate: Helix Innovation Studio 25.x for Developers. BMC Certified Associate: Helix Digital Workplace 23.x for Advanced License Administrators. BMC Certified Associate: Helix Service Management On-Premises Deployment 25.x, for customers that cannot use SaaS. Telecom OSS/BSS or network operations background. Languages: Arabic, English.