Shift Manager Nights

DHL eCommerce UK is part of Evri Group, operating a dedicated premium parcel delivery network for businesses and consumers across the UK. With 55 depots and a dedicated van fleet, we connect retailers and businesses with their customers, specialising in deliveries that need extra care, security and flexibility. Our services include next-day delivery six days a week, with 48-hour delivery to Northern Ireland and the Highlands, timed delivery options, and secure handling of fragile and high-value parcels, supported by PIN and ID verification.

For business customers, we offer consolidated deliveries from multiple suppliers in one daily visit, consistent drivers who understand their sites, business-hours delivery and store-to-store services. Dedicated account management, specialist customer support and straightforward integrations help businesses of all sizes grow with us.

We’re investing in our infrastructure, technology and people to strengthen our network and improve the customer experience. Joining now means helping shape the next stage of an established premium delivery business, backed by the investment and capabilities of Evri Group. We welcome people who care about delivering excellent service and want to play a part in what comes next.

Shift Manager

• Nights Location: Cardiff Salary: £33515 - £36,868 with a 50p ph shift allowance Contract: Permanent, 40 Hours per Week Shift Pattern: Tuesday to Saturday 01:00-09:30am Lead Operations for the UK's Premier Parcel Delivery Company Are you an experienced operational leader who thrives in a fast-paced logistics environment? We're looking for a proactive and driven Shift Manager
• Nights to take responsibility for the smooth running of depot operations, ensuring exceptional service, operational efficiency, and team performance throughout the night shift. This is an excellent opportunity for someone who enjoys leading people, managing resources effectively, and maintaining high standards of safety and customer service. The Role As Shift Manager, you will lead the depot operations team, ensuring the successful coordination of transport, courier and fleet activities. You'll play a pivotal role in conducting effective driver pre-briefs and de-briefs, maintaining operational compliance, and ensuring clear communication between drivers, customers and internal teams.

Key Responsibilities

Lead and support a team of Operations Controllers, overseeing resource planning and driver briefing activities. Manage transport, courier and fleet operations to ensure service and performance targets are achieved. Ensure full compliance with health and safety procedures and site risk assessments. Drive daily operational excellence and promote best practice across the depot.

Plan and allocate resources effectively to meet changing workload demands. Monitor operational costs and investigate claims, discrepancies and operational issues. Identify risks and proactively implement solutions to minimise disruption. Ensure clear communication between shifts and maintain an accurate handover process.

Maintain operational documentation and records to a high standard. Support drivers and customers through effective communication via telephone and company systems. What We Can Offer We believe our people are our greatest asset and are committed to creating an environment where everyone can succeed.

Benefits

Minimum 28 days annual leave, including Bank Holidays. Career development and progression opportunities. Access to a flexible benefits platform, including shopping vouchers, insurance and healthcare options. The opportunity to be part of a market-leading parcel delivery business. A supportive and collaborative working environment.

What We're Looking For

Previous experience in a supervisory or management role within logistics, transport, warehouse or operational environments. Strong communication and leadership skills, with the confidence to delegate and motivate teams. Experience in process management and operational planning. Knowledge of resource management and workforce deployment.

Strong problem-solving and decision-making abilities. Good IT skills and the ability to work with operational systems. A commitment to delivering high standards of service, safety and operational performance. Ready to Take the Next Step? If you're looking for a challenging and rewarding management role where you can make a real impact, we'd love to hear from you.

Apply today and help drive operational excellence in one of the UK's leading parcel delivery networks. Everyone Belongs at Evri Group We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer , a Silver-accredited Inclusive Employer , and through our partnership with Scope , we're working to make our workplace and recruitment process more accessible for everyone.

We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.