Customer Svc Rep 1 - Open Records

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Job Title: Customer Svc Rep 1

• Open Records Agency: Bureau of Investigation Job Requisition ID: JR0000007008 Shift: Day (United States of America) Compensation Details: $40,000 Job Description: The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified. This is a sensitive government position. The GBI will follow State Personnel Board Rules for current state employees. Please review the GBI Employment Disqualifiers before applying for this position. Employment for the selected candidate(s) is contingent upon the successful completion of a GBI background investigation including criminal, credit and driver’s history checks, polygraph examination, fingerprinting and drug screening. The GBI follows the Federal statute regarding illegal drug use and is a drug-free workplace. Although some states have legalized recreational drug use, applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.

DUTIES AND RESPONSIBILITIES

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. Process, organize files, stores and retrieves documents and records. Coordinates the transfer and maintenance of records in the Georgia Archives.

Monitors compliance with GBI Records Retention Schedule and required destruction of records accordance with that schedule. ESSENTIAL JOB FUNCTIONS :

• Processes Open Records requests in accordance with the Georgia Open Records Act
• Must have basic computer skills including Microsoft office
• Excellent customer service skills - telephone and in-person. PHYSICAL REQUIREMENTS: The applicant will be required to sit for long periods of time and occasionally be required to stand; walk; reach with hands and arms; stoop and kneel. May be required to lift boxes up to 25lbs. WORK ENVIRONMENT: This position requires the applicant to work in an office setting which includes shared office space with other employees. Applicant must be able to work as a team. NOTE: This position may occasionally require travel and operating a state vehicle. A valid Georgia driver’s license is required.

MINIMUM QUALIFICATIONS

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

PREFERRED QUALIFICATIONS

In addition to the minimum qualifications, preference will be given to applicants that possess the following:

• Experience processing open records.
• Experience working in a legal setting. The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified.
• Due to the volume of applications we receive, we are unable to provide information on application status by phone or by e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
• Foreign Education: Applicants who have completed part or all of their education outside the U.S. must have their foreign education evaluated by an accredited organization to ensure that the foreign education is equivalent to education received in accredited educational institutions in the U.S. This evaluation must be a course-by-course evaluation that includes each completed course/subject and the U.S. credit equivalent. Applicants must submit (2) copies of the credential evaluations to the address noted above by the deadline. For a listing of services that can perform this evaluation, see the National Association of Credential Evaluation Services website at http://www.naces.org/members.htm .
• Due to budget constraints, the GBI is unable to sponsor or take over sponsorship of an employment visa.
• Applicants must present a professional image during all phases of the GBI hiring process, to include when interviewing, either in-person or virtually. The attire and appearance of applicants interviewing must be what is generally accepted as both professional and appropriate for a business work environment.
• Please contact GBI Office of Human Resources at 404-270-8335 or humanresources@gbi.ga.gov if reasonable accommodation is needed in the application and/or interview process. THE GBI IS AN EQUAL OPPORTUNITY EMPLOYER Minimum Qualifications: High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.