Retreat Host

Retreat Host Join us in our mission to provide life-changing experiences that enhance independence and self-esteem for children and adults with disabilities!

About the Role

As a Retreat Host, you’ll help create memorable experiences for guests by providing welcoming, responsive service from check-in through check-out. You’ll serve as an onsite point of contact for retreat groups, helping group leaders navigate their stay, responding to needs, and making sure their experience runs smoothly.

This is a guest-focused role that combines customer service, organization, problem-solving, and hands-on support. Retreat Hosts are also responsible for being on-call during scheduled guest stays and responding to onsite needs within approximately 15 minutes when scheduled/on-call. Where You Could Work This role may be available at one or more of our three camp locations: Camp Friendship | Annandale, MN Camp Eden Wood | Eden Prairie, MN Camp Courage | Maple Lake, MN Please note: Specific positions and openings vary by location and staffing needs.

This role may not be available at every location listed above. You’ll be able to indicate your preferred location(s) during the application process, and we’ll consider your preferences based on current needs. What You’ll Do Your responsibilities may include: Review and assist with meeting space setup prior to events Assist guests and group leaders with check-in and check-out Serve as an onsite point of contact throughout guest stays Remain on-call during assigned guest stays and respond to onsite needs within approximately 15 minutes Check in with guests and group leaders during mealtimes and throughout their stay Monitor guest needs and help resolve questions or concerns Manage schedule changes and assist with adjustments as needed Communicate guest experiences, hosting updates, and operational needs to the Hospitality & Retreats Manager Help ensure facilities and meeting spaces are ready for guests Conduct general cleaning of cabins, public buildings, and other assigned spaces as needed Work collaboratively with Hospitality, Facilities, Foodservice, and other teams to support a positive guest experience Perform other duties as assigned Why You’ll Love It Make an impact: Help create a welcoming and positive experience for groups visiting True Friends Work with people: Build relationships with guests, group leaders, and coworkers from a variety of backgrounds Stay engaged: Every retreat is different, with changing needs, schedules, and challenges Build problem-solving skills: Respond to guest needs and find solutions in a fast-paced environment Be part of something meaningful: Your work helps create an environment where people can connect, learn, and have meaningful experiences What You’ll Gain Customer service experience: Develop skills in guest service, communication, and relationship building Event experience: Gain hands-on experience supporting meetings, retreats, group events, and facility operations Problem-solving skills: Learn to respond to changing priorities and time-sensitive situations Professional skills: Strengthen organization, time management, communication, and decision-making Leadership and independence: Build confidence making decisions and managing responsibilities independently A unique work experience: Gain experience in a retreat and hospitality environment while supporting True Friends’ mission True Friends Benefits Flexible scheduling options Opportunities to gain and grow leadership skills Support for a healthy work-life balance Free meals when hosting groups receiving food service Employee Referral Program Scenic and inspiring work environment Retirement Savings Plan with opportunity for 3% Employer Match Fun, organization-wide events Cabin Rental Discounts ...

and more! Schedule Part-time, year-round Specific schedules and time commitments vary by assignment and location Work schedules may include weekdays, weekends, evenings, and/or holidays based on retreat schedules and guest needs On-call responsibilities are required during assigned guest stays When scheduled/on-call, Retreat Hosts must be able to respond to onsite needs within approximately 15 minutes Schedule flexibility is important, as retreat schedules and guest needs may vary What You’ll Bring to the Table Must be at least 18 years old Must be able to pass the required organizational background study Previous customer service, hospitality, event planning, or related experience is preferred Strong communication and interpersonal skills Ability to provide welcoming and professional service to guests Strong organization and time management skills Ability to work independently and make sound decisions in time-sensitive situations Ability to manage multiple priorities and changing schedules Flexibility and willingness to work in a dynamic, guest-focused environment Ability to remain calm and professional when responding to unexpected situations Reliable, responsible, and willing to take initiative Work Environment & Physical Requirements This is an active position involving both indoor and outdoor work and frequent interaction with guests, group leaders, and staff.

Retreat Hosts should be prepared to: Work in a fast-paced environment with changing priorities based on guest needs and programming Work indoors and outdoors in a variety of weather conditions Walk, sit, stand, bend, climb, balance, stoop, kneel, crouch, crawl, and move throughout the workday Hear and communicate verbally in English Use hands and fingers to operate tools, equipment, and controls Lift and/or carry objects weighing up to 30 pounds Respond to onsite needs within approximately 15 minutes when scheduled/on-call Interact professionally and frequently with guests, group leaders, and coworkers Specific physical demands and environmental conditions may vary based on the assignment.

Compensation

New Retreat Hosts are paid an hourly rate of $16.59/hour Returning staff may be eligible for a higher rate based on previous True Friends’ experience