Hospitality Coordinator

Hospitality Coordinator Join us in our mission to provide life-changing experiences that enhance independence and self-esteem for children and adults with disabilities!

About the Role

As a Hospitality Coordinator with True Friends, you’ll help create welcoming, clean, and positive experiences for the guests and groups who visit our camp. This is a hands-on role that combines retreat and hospitality support, housekeeping, customer service, and team coordination. You’ll work directly with guests, support the housekeeping team, help prepare and maintain camp spaces, and assist with the day-to-day operations that keep retreats and hospitality running smoothly.

You’ll also have opportunities to take on additional responsibility by providing on-call leadership, supporting international staff, and serving as Acting Manager when the Hospitality & Retreat Manager is unavailable. What You’ll Do Your responsibilities will include: Oversee, train, and mentor members of the housekeeping team, including assisting with scheduling responsibilities Complete daily general cleaning of cabins and community buildings Help ensure camp spaces are clean, organized, and ready to welcome guests Host retreat groups at camp and provide on-call leadership as scheduled Build positive relationships with group leaders and provide high-quality customer service to guests Assist with retreat group check-in and check-out Collaborate with multiple departments to help ensure guest needs are met Support the Hospitality & Retreat Manager with day-to-day retreat, housekeeping, and hospitality operations Serve as Acting Manager when the Hospitality & Retreat Manager is unavailable Serve as a liaison for International Support Staff Communicate operational updates, concerns, and needs to your supervisor Open and operate the Canteen during Summer Camp sessions, including collecting payments, tracking sales, unloading and organizing merchandise shipments, and stocking inventory Perform other duties as assigned Why You’ll Love It Make a difference: Help create welcoming experiences for the individuals, families, and groups who visit True Friends Enjoy variety: Your days may include working with guests, coordinating housekeeping, preparing facilities, supporting staff, and assisting with retreat operations Build relationships: Work closely with guests, staff, group leaders, and teams throughout the organization Take on leadership: Gain experience training and mentoring staff, providing on-call support, and stepping into Acting Manager responsibilities Work in a unique environment: Combine hospitality and housekeeping experience in a camp setting rather than a traditional hotel or hospitality environment What You’ll Gain Hospitality experience: Build practical experience supporting retreat groups and creating positive guest experiences Leadership skills: Gain experience training, mentoring, coordinating, and supporting other staff Operational experience: Develop skills across housekeeping, retreat operations, guest services, and camp hospitality Transferable skills: Strengthen your communication, organization, customer service, decision-making, and problem-solving abilities Meaningful experience: Be part of an organization that creates opportunities and experiences for individuals of all abilities Benefits Health & Wellness Medical, dental, and vision insurance for employees and families, including HSA option Employer-paid life and disability insurance Employee Assistance Program (EAP) CPR/First Aid training opportunities Time & Flexibility PTO — accrue up to 20 days annually to start 16 hours of paid Volunteer Time Off (VTO) each year 8 paid holidays plus 2 floating holidays annually Hybrid work option Employee Perks Retirement savings plan with up to a 3% employer match upon eligibility Employee referral program Cabin rental discounts Continuing education and professional development opportunities Organizational events and opportunities to connect with coworkers Schedule Schedule varies based on retreat, hospitality, and program needs Full-time, year round Includes days, evenings, weekends, and non-traditional hours Must be available a minimum of two weekends per month Retreat hosting includes on-call leadership responsibilities (responding to onsite needs within 15 minutes) Specific hours and schedules may vary throughout the year based on camp and guest needs What You’ll Bring to the Table We’re looking for someone who enjoys serving others, stays organized, and can adapt quickly in an active hospitality and camp environment.

You’ll bring: Customer service experience, with experience in hospitality, camping, and/or housekeeping Previous housekeeping experience is desired Strong organizational skills Ability to adapt quickly and make sound decisions in a fast-paced environment A demonstrated desire to serve others and create positive guest experiences Ability to work collaboratively with staff across multiple departments Proficient computer skills, including Outlook, Word, and Excel Ability to successfully pass the required organizational background study Work Environment & Physical Requirements This is an active, hands-on position in a camp, retreat, and hospitality environment.

The Retreat & Housekeeping Coordinator should be prepared to: Walk, sit, stand, bend, climb, balance, stoop, kneel, crouch, crawl, and move throughout the workday Lift and/or carry objects weighing up to 50 pounds Use hands and fingers to operate tools, equipment, and controls Hear and communicate verbally with guests, coworkers, and supervisors Work both indoors and outdoors in varying weather conditions Work in wet and/or humid conditions and periods of extreme heat or cold Occasionally work with or around cleaning chemicals Work evenings, weekends, and non-traditional hours based on program and guest needs Participate in on-call responsibilities as scheduled Compensation The Hospitality Coordinator is paid an hourly rate of $19.

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