Job description
Job Description: Customer Service Representative Job Summary The Customer Service Representative is responsible for representing Anticimex Carolinas in a courteous, professional manner. The Customer Service Representative will develop positive relationships with our clients promoting Anticimex Carolinas as the premier company within our industry. Principal Responsibilities
- Provide stellar customer service from the greeting to the conclusion of the call.
- Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers.
- Provide service as stated in the service agreements to our clients in a professional, prompt, courteous manner.
- Schedule appointments for our customers in a timely and efficient manner and communicate appointment details including day and time of appointment to our customers.
- Routing technicians and sales people when scheduling appointments
- Help customers understand their account ensuring satisfaction.
- Enter clients’ information accurately into the computer.
- Maintain Pestpac consistent with Anticimex Carolinas standards. This includes processing all tasks, calls, and leads.
- Process cash payments that are received by the Customer Service Center or the branch.
- Monitor phone software to ensure that incoming calls have minimal to no wait times low, voicemails checked.
- Provide back-up support to the incoming calls for the Inside Sales team.
- Document and escalate infractions reported by our customers.
- Comply with all company policies and procedures with all employees.
- Participate in customer service projects on behalf of the department.
- Encourage and foster a harmonious workplace with a positive attitude.
- Collaborate with team members as needed.
- Maintain acceptable attendance and tardiness records.
- Other duties as assigned Competency/Position Requirements: Knowledge, Skills, & Abilities
- Exceptional verbal and written communication skills
- Committed to accuracy
- Ability to demonstrate flexibility when needed
- Ability to work effectively in Pest. Pac
- Exceptional customer service disposition
- Experience with the MS Office Suite (Excel, Word, PowerPoint, Outlook) required Education/Experience:
- No experience required.
- Previous customer service experience strongly preferred.
- Previous experience with heavy incoming call volume is preferred.
- Must be able to walk, sit, stand, & and use the computer and phone for extended period of times.
- Ability to work two Saturdays per month as needed.
- This list may not be all inclusive. Physical and Mental Demands Occasional Demands (1-33%) Frequent Demands (34-66%) Constant Demands (67-100%) Lifting (up to 10 lbs) Carrying Standing Analyzing Focus for Extended Periods Sitting Typing Talking Reading FLSA Status: Non-Exempt Reports to: Team Lead or CSC Supervisor Direct Reports: None