Junior Recruiter

The Internal Recruiter is responsible for delivering end-to-end recruitment across the BPO environment, including high-volume frontline hiring, specialist and leadership recruitment, and niche talent acquisition for IT, Automation, and AI-enabled roles. The role supports both operational scale and strategic transformation by ensuring access to future-fit talent aligned with business growth and digital enablement initiatives.

KEY RESPONSIBILITIES

1. High-Volume BPO Recruitment

• Manage bulk recruitment for call center agents across multiple campaigns and lines of business.
• Deliver recruitment within aggressive timelines while maintaining quality, compliance, and attrition control.
• Partner with Operations, Workforce Management, and Training to align hiring with capacity planning.
• Coordinate mass interviews, assessment centers, and onboarding pipelines.
• Building Quality Pipelines for volume hires and specialist positions

1. Specialist, Management & Executive Recruitment

• Lead recruitment for specialist BPO roles including QA, WFM, Trainers, Team Leaders, Operations Managers, and support functions.
• Manage end-to-end recruitment for middle management, senior leadership, and executive roles.
• Conduct structured, competency-based interviews.

1. IT, Automation & AI Recruitment

• Recruit for IT, Automation, AI, and digital transformation roles.
• Collaborate with IT and Digital teams to define technical requirements.
• Translate technical needs into effective sourcing strategies.

1. Recruitment Lifecycle Management

• Draft and maintain job descriptions.
• Source candidates via ATS, job boards, LinkedIn, referrals, and headhunting.
• Manage screening, interviews, offers, and onboarding coordination.

1. Stakeholder Management

• Act as a recruitment partner to hiring managers.
• Provide talent market insights and recruitment reporting.

1. Compliance & Reporting

• Ensure compliance with labor legislation and internal policies.
• Track recruitment metrics including time-to-fill and quality-of-hire.

Requirements

• Matric Certificate / NQF 4
• HR degree or relevant Experience: - 2–5+ years recruitment experience in a BPO or call center environment.
• Proven high-volume recruitment experience.
• Experience recruiting specialist, management, executive, IT, Automation, and AI roles. KEY COMPETENCIES
• Strong stakeholder management skills.
• Knowledge of BPO operations and digital transformation.
• Ability to manage multiple recruitment streams.
• Data-driven and adaptable mindset