Guest Experience Coordinator

Job Details: Job Location: The Standard Spa, Miami Beach

• MIAMI BEACH, FL, Position Type: Full Time, Salary Range: $22.00 - $24.00Hourly, We’re Seeking a Guest Experience Coordinator Who Makes Every Stay Feel Personal The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey, supporting arrivals, departures, VIPs, guest requests, feedback, Front Desk needs, and cross-department communication. Why You’ll Love It Here Complimentary Spa & Gym Access Up to 3 Complimentary Fitness Classes per Week Spa, Restaurant & Boutique Discounts Designated Employee Pool Days during the summer Complimentary Employee Meals Medical, Dental & Vision Insurance Company-paid Life, Short-Term & Long-Term Disability Insurance Paid Time Off & 7 Paid Holidays, including a Floating Holiday 401(k) Retirement Plan with Company Match Training, Development & Career Growth Opportunities Employee celebrations, events & appreciation throughout the year Live the lifestyle you help create.

Position Summary

The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey, supporting arrivals, departures, VIPs, guest requests, feedback, Front Desk needs, and cross-department communication.

Key Responsibilities

Engage guests throughout arrival, stay, and departure and anticipate individual needs. Coordinate VIP amenities, special occasions, preferences, and personalized touches. Maintain accurate guest profiles, notes, and preference information. Assist with check-in, check-out, billing, payments, and Front Desk needs as required.

Respond to guest feedback and concerns with ownership and appropriate follow-up. Coordinate requests with Housekeeping, Spa, F&B, Engineering, Membership, and other teams. Maintain knowledge of hotel programming, services, dining, wellness, and local recommendations. Support lobby presence and guest flow during peak arrival and departure periods.

Document significant guest interactions and communicate relevant information to leadership. Protect guest confidentiality and uphold The Standard’s service expectations.

Required Skills

& Qualifications 1–2 years of hospitality or guest-service experience preferred. Warm, confident communication and strong problem-solving skills. Ability to multitask and personalize service in a fast-paced environment. PMS experience preferred. Flexible availability including weekends and holidays. Core Competencies Guest / Team Service Communication & Collaboration Organization & Attention to Detail Accountability & Reliability Adaptability & Problem Solving Work Environment This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.

Physical Requirements Ability to stand and/or sit for extended periods throughout the shift. Frequent use of a computer, telephone, and Front Office equipment. Frequent walking, reaching, and repetitive hand movement. Ability to lift, carry, push, or pull up to 25 pounds occasionally. Ability to communicate clearly in a busy guest-facing environment.

Work where hospitality, culture, wellness, and community come together… every day. Qualifications: