Student Worker: CITE- Support Technician

Job Title Student Worker: CITE- Support Technician Agency East Texas A&M University Department Chief Information Officer Proposed Minimum Salary $8.00 hourly Job Location Commerce, Texas Job Type Student Worker Job Description Job Posting Title

• Student Worker: CITE- Support Technician Job Description Summary
• The Support Technician assists in managing, enabling and supporting technology used by the faculty, staff and student's across the East Texas A&M
• Commerce campus. From projectors and document cameras to Windows desktops and i. Mac workstations, we support a wide range of technology needs for classroom & teaching instruction. A resume detailing relevant qualifications and experience must be submitted on Handshake to be considered for this position. Skills o Knowledge of Windows OS (MAC a plus) o Knowledge of Zoom o Knowledge of Microsoft Office Suite o Knowledge of Outlook o Understand the basic functions of computer hardware o Good oral & communication skills o Discipline to document activities and findings o Ability to work independently when necessary o Able to troubleshoot basic issues and research when the issue is more complex o Knowledge of driver troubleshooting is a plus o A/V skill is a plus Responsibilities o Assist with resolving tickets via remote or in person. This will include managing the front desk. o Will perform basic computer soft repair (Re-imaging, installing software, updating drivers, etc…) o Assist with machine setup, deployment & hardware troubleshooting. o Assist with creating & documenting processes & procedures including problem resolution articles. o Support software access and account creation for supported software/services. o Assist with basic AV troubleshooting. o Other relevant duties as assigned All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.