Tech Supp Spec EMEA/APAC

PURPOSE The Technical Support Specialist function is to a Application / Hardware Systems Specialist by: Provide First and Second Level Customer Support services. Must be willing to travel both domestically and internationally to resolve customer problems. Travels up to 50% Must be fluent in and English

JOB DESCRIPTION

ROLE AND RESPONSIBILITIES • Reporting to the Director of Service – EMEA/APAC • Provides both first line and second line support services • Where required, assists the Director of Professional Services – EMEA/APAC in pre-installation planning (e.g. scheduling, site planning, training, etc.) and post-installation customer support issues • Performs customer training on-site that is both thorough and timely. • Provide input and feedback to Product Engineering and Software D