Job description
Company: Ordrio Technologies Pvt Ltd Location: Udupi, Karnataka Position: CRM Executive Employment Type: Full-time About the Company Ordrio Technologies Pvt Ltd is a growing technology-driven company focused on delivering innovative digital solutions and enhancing customer experience through efficient systems and services.
Job Summary
We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, maintain CRM databases, and improve customer satisfaction. The ideal candidate will ensure smooth communication with clients and provide timely support.
Key Responsibilities
Manage and update customer data in CRM software Build and maintain strong relationships with customers Handle customer queries, complaints, and feedback efficiently Coordinate with sales and support teams to ensure customer satisfaction Track customer interactions and maintain detailed reports Analyze customer data to identify trends and improvement areas Follow up with customers for feedback and service updates Ensure timely resolution of issues and enhance customer experience Required Skills Strong communication and interpersonal skills Good knowledge of CRM tools (e.
g., Salesforce, Zoho CRM, Hub. Spot) Data management and reporting skills Problem-solving and conflict-resolution abilities Basic computer proficiency (MS Excel, Word, Email) Ability to work in a team and handle multiple tasks Qualifications Bachelor’s degree in Business Administration, Marketing, or related field 0–2 years of experience in CRM / Customer Support (Freshers can apply) Preferred Skills Experience in customer handling or client coordination Analytical mindset with attention to detail Ability to work under pressure and meet deadlines Requirements Good communication and customer handling skills Basic knowledge of CRM tools and MS Office Problem-solving ability and attention to detail Bachelor’s degree