Job description
Key Responsibilities
Manage and maintain customer databases accurately. Build and maintain strong relationships with customers through regular communication. Handle customer inquiries, complaints, and feedback in a professional manner. Coordinate with sales, marketing, and support teams to ensure customer satisfaction. Track customer interactions and update CRM software with relevant information.
Monitor customer engagement and identify opportunities for retention and upselling. Generate and analyze CRM reports to support business decisions. Conduct follow-ups with existing and prospective customers. Assist in planning and executing customer engagement and loyalty programs. Ensure timely resolution of customer issues and service requests.
Required Skills
Strong communication and interpersonal skills. Proficiency in CRM software and Microsoft Office tools. Excellent organizational and time-management abilities. Problem-solving and customer-service orientation. Ability to analyze customer data and prepare reports.
Qualifications
Bachelor's degree in Business Administration, Marketing, Commerce, or a related field. Prior experience in customer service, sales support, or CRM operations is preferred. Knowledge of CRM platforms such as Salesforce, Zoho CRM, HubSpot, or similar tools is an advantage. Key Performance Indicators (KPIs): Customer satisfaction and retention rates.
Response and resolution time for customer queries. Accuracy of CRM data management. Customer engagement and follow-up effectiveness. Achievement of customer relationship and business growth objectives