Customer Service Supervisor

The Customer Service Supervisor plays a key role in providing daily hands-on leadership and direct support to the customer service team. This position Supervises the daily operations of the customer service team of CSRs. In addition, they also develop, implement and maintain processes, while employing necessary programs and procedures to improve overall customer service and satisfaction.

They will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency, collaborating with internal teams to optimize the customer experience and build brand loyalty. Drive excellent service standards, ensure efficient/effective responses to all customer inquiries, and assist with escalated callers.