Assistant Advisor, Injury and Recovery

JOB.TITLE Clerk Grade: 05/06 Salary Range: $102,936 - $113,579 per annum plus super Employment Type: Ongoing opportunity, Full-time hours (35 hrs p/week) Location: Sydney, Parramatta or Gosford with Hybrid and Flexible working arrangements with office attendance required.

About the Role

Working in a supportive and dynamic team, you’ll deliver best-practice case management to support early and sustainable recovery at work outcomes. You’ll work within the framework of NSW workers compensation legislation, DCS’s Recover at Work program and best practice guidelines, focusing on: Early intervention strategies Return to work outcomes Stakeholder engagement Tailored recover at work plans You’ll build strong relationships across the organisation to implement effective strategies that reduce costs and premiums, all while maintaining a customer-centric and wellbeing-focused approach.

What You’ll Be Doing No two days are the same, but your responsibilities will include: Delivering recovery at work services aligned with NSW legislation, SIRA, i. Care, and DCS policies Providing high-quality customer service to internal and external stakeholders Collaborating within a multidisciplinary team to achieve shared goals Offering peer support and expert advice across People Culture and Work Health Safety teams Influencing key stakeholders (insurers, employers, health professionals and people leaders) to drive optimal recovery outcomes Participating in preventative health and wellbeing projects What We’re Looking For We welcome applicants from all backgrounds who bring: Demonstrated experience delivering compassionate and supportive injury management and occupational rehabilitation Strong knowledge of NSW workers compensation legislation and SIRA guidelines Experience managing diverse caseloads (physical, psychological, and non-work-related) Proven ability to partner with stakeholders to deliver positive outcomes Autonomy and adaptability in fast-paced, multidisciplinary environments Excellent communication and record-keeping skills A proactive approach to stakeholder engagement and ownership of outcomes Relevant tertiary qualifications in fields such as: Occupational Therapy, Physiotherapy, Rehabilitation Counselling, Psychology, Nursing or Human Resources (with a focus on WHS or injury management) OR Training or certification in Return-to-Work Coordination, which may include accredited courses aligned with SIRA guidelines.

Why Join Us? At DCS, you’ll be part of a collaborative team that values innovation, wellbeing, and continuous improvement. You’ll have the opportunity to influence change, contribute to meaningful projects, and support the health and recovery of our workforce. The DCS Difference DCS is a great place to work, and it’s not just us saying that!

We pride ourselves on being inclusive and know our people are our greatest asset. Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. Competitive salary range $102,936 - $113,579 p.

a + super, commensurate with experience plus access to salary packaging. 35-hour work week and flex time Genuinely flexible working arrangements Excellent career development and learning development opportunities. DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

Apply now You must include: A cover letter sharing why you are the best fit for the role, highlighting applicable skills (max 2 pages). Your resume with relevant experience and achievements (max 5 pages) For any questions about the role, please contact Mark Tregurtha, Team Lead Recover at Work at mark.tregurtha@customerservice.

nsw.gov.au