Tower Crane Service Technician

Position Summary

The Tower Crane Service Technician is responsible for the inspection, maintenance, troubleshooting, repair, and technical support of tower crane equipment in the field and at the branch. This role serves as a technical resource during crane erection, dismantling, climbing, commissioning, and service operations. The ideal candidate brings strong electrical and mechanical troubleshooting skills, the ability to read and interpret complex electrical schematics, and experience working with PLCs, controls, and other crane-related systems.

This position requires someone who is comfortable working independently at customer locations, responding to emergency service needs, and solving complex equipment issues in a fast-paced environment.

Essential Duties and Responsibilities

Perform inspections, preventative maintenance, troubleshooting, and repairs on tower crane equipment at customer and job sites. Diagnose and troubleshoot complex electrical, mechanical, hydraulic, and control-system issues. Read, interpret, and follow electrical schematics, wiring diagrams, and technical documentation to identify and resolve equipment issues.

Use diagnostic tools and computer-based systems to troubleshoot, program, and adjust PLCs and ancillary equipment. Service, repair, and prepare tower crane equipment at the branch or yard prior to erection and deployment. Provide technical expertise and hands-on support during tower crane erection, dismantling, climbing, commissioning, and other major crane operations.

Respond to emergency breakdowns and unplanned service calls, troubleshooting equipment and implementing effective repairs to minimize customer downtime. Work directly with customers and internal teams to identify equipment issues, communicate repair recommendations, and ensure equipment is operating safely and effectively.

Read and understand equipment operating manuals, service documentation, and manufacturer specifications. Complete detailed service reports, inspection documentation, repair records, and other required paperwork accurately and in a timely manner. Maintain a safe work environment and follow all company, customer, OSHA, and manufacturer safety requirements.

Travel to customer and project locations as required, including responding to time-sensitive or emergency service needs. Perform other duties as assigned.

Minimum Qualifications

High school diploma or equivalent required. Previous experience troubleshooting and repairing heavy equipment, cranes, industrial equipment, or similar complex mechanical/electrical systems. Strong understanding of electrical systems, controls, and troubleshooting techniques. Ability to read and interpret electrical schematics, wiring diagrams, and technical manuals.

Experience working with PLCs, computerized diagnostic systems, or other electronic control systems preferred. Strong mechanical aptitude with the ability to diagnose and repair equipment using appropriate tools and testing equipment. Ability to work independently and make sound decisions in field-service environments.

Strong communication and customer-service skills. Ability and willingness to travel to customer and project locations. Ability to work at heights and in varying outdoor conditions. Valid driver's license and acceptable driving record. Ability to work overtime, weekends, or respond to emergency service needs as required.

Preferred Qualifications

Tower crane experience. Experience with crane erection, dismantling, climbing, or commissioning. Experience with Liebherr, Potain, Terex, or other tower crane equipment. Electrical, industrial maintenance, diesel technology, heavy equipment, or related technical training. Experience with PLC programming, controls, VFDs, or industrial automation systems.

NCCCO or other relevant crane-related certifications.

What You'll Do

This is a hands-on technical role for someone who enjoys solving complex equipment problems and isn't afraid to get into the field and figure things out. You'll work on sophisticated tower crane systems, support major crane operations, and serve as a technical resource for customers and internal teams. The work is varied, challenging, and critical to keeping crane operations safe and productive.