Network Support Agent Level 1

The role involves performing daily operational activities to ensure the availability and stability of customer infrastructure, including monitoring systems, handling incoming notifications and tickets, and providing first-level support across network, system, and software environments. The candidate will follow established procedures, respond to incidents, and escalate more complex issues to second-line support when necessary.

Main duties: Remote pro- and re-active management of complex network infrastructures Do day to day activities on the internal infrastructure for the hardware and software to secure the availability of the Customer infrastructure Monitor the notification and ticket queue screens React on 1st level incoming notifications Handle incoming tickets Software application support Network (management) support System and OS support Perform the daily housekeeping tasks (EOD procedures etc) Answer incoming phone (support request) calls Engage 2nd line for unsolvable incidents Update Knowledge article database Kick-off Management notification/escalation process What we expect from you: Advanced knowledge of the English language Basic knowledge of Windows and Linux operating systems Understanding of computer hardware components Basic knowledge of networking technologies Analytical and problem-solving attitude Exceptional customer service orientation and team spirit Willingness to work flexible shifts (7/24 operations that include weekend support) What you will get from us: Hybrid model of work Opportunity to develop skills through training Work in a large, international team Work in modernly equipped offices located in the heart of the business centre in New Belgrade If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!