Customer Service Representative

Responsibilities

Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate and complete information by using the right methods/tools Meet personal/customer service team sales targets and call-handling quotas Follow-up on all pending and recommended work with customers and their technicians Learn the Plumbing/ HVAC/ Restoration business and participate in training to develop call-taking skills Take the extra mile to engage customers Qualifications: Minimum 2-3 years of experience as a Customer Service Representative Telemarketing / Call Center / High Volume experience Physical Requirements: Must be able to lift, push, pull, and/or move up to 25 pounds.

Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs. Operate standard office equipment (computers, phones, copier, fax machine or scanner). Environmental Conditions: Climate-controlled Office setting. Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base.

By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base.

We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!