Job description
Key responsibilities
- Take inbound calls and chats to understand customers' requirements/needs
- Connect with customers and offer them relevant solutions
- Work on ensuring customer satisfaction at all times
- Work on doing follow-ups with customers
- Work on cross-selling relevant products to the customers in a way to increase the order value
- Work on engaging the leads to drive up the sales
- Work on handling end-to-end queries of the customer
- Work on creating and maintaining the client's database for future follow-ups
- Work on coordinating with the support and operations team
- Ensure customers' needs are met
- Understand customers' requirements/needs and help them accordingly Requirements Good communication . English & Hindi Convincing skills Negotiation skills Customer Handling Knowledge of MS
- Office Listening skills Experience of handling high call volume is preferred Benefits
- Salary : 4LPA - 5LPA
- Health Insurance
More jobs at SharePal
Inbound Sales Associate
SharePal· Bangalore South, IndiaSearch Engine Optimisation Expert
SharePal· Bangalore, IndiaRetail Sales Associate
SharePal· Bangalore South, IndiaInbound Sales Associate
SharePal· Bangalore South, IndiaCustomer Relationship Associate
SharePal· Bangalore South, India